Status: Currently unavailable for new projects/work.
My name is Bao Tran. I previously served as a Reservation Agent in the hospitality industry and am currently working as a Creative Designer. My CV has been specifically tailored for your company and includes a link to my professional profile. Furthermore, my portfolio provides visual evidence of my design experience and includes links to my relevant projects.
For your reference, please review my previous work experience in the following areas:
Thank you for your time and consideration.
(January 2022 – June 2024)
What: I managed the hotel’s digital presence by building strategic website funnels and leveraging SEO-driven blogging to attract new guests. Beyond marketing, I handled the technical integration of our PMS and Channel Manager. This not only boosted our sales across various OTAs but also ensured a seamless booking process by preventing overbooking issues.
How: Use WordPress to create a website or landing page tailored to the marketing goals of a hotel business.
Key Responsibilities:
Video Production: Utilize CapCut, Adobe Premiere, and other creative suites to produce high-engagement event videos and dynamic social media content.
Visual Adaptation: Transform master key visuals from the Lead Designer into high-quality assets for bulk production across various platforms.
Multichannel Editing: Edit compelling product stories tailored for events, social media, and large-scale displays such as LED screens.
Social Media Styling: Curate and stylize imagery to maintain a consistent and premium brand aesthetic for all social posts.
An invitation digital media I adapted with Capcut. The original design credit goes to Phi Mung | @thisisbettertospeakor.die (ᧁׁờ ꪀú𝓂)
(January 2022 – July 2024)
I am involved in the customer journey from initial inquiry through the lodge owned channel to converting potential clients into loyal advocates.
Process reservation: handle incoming reservation request via phone, email, social media, website & OTA. Acurately enter and updating reservation detail in the property management system (Vikbooking)
Guest Communication: Provide clear and concise information about room availability, rates, packages, and property amenities. Assist guests with special requests and resolve any booking-related issues.
Inquiry Handling: Respond promptly and professionally to all guest inquiries regarding reservations, property information, and local attractions.
Problem Resolution: Address guest concerns and complaints effectively and courteously, escalating to a supervisor when necessary.
