Update: May 24, 2025 (Completion expected: May 31, 2025)
Dear Recruitment Department,
I am Bao Tran, a Front Desk Officer at a boutique hotel in Hanoi. Previously, I worked as a Reservation Agent for a lodging business. My CV, specifically tailored for your company, includes a link to this profile. Additionally, my portfolio offers visual evidence of my experience and provides links to relevant projects.
For your reference, please review my previous work experience in the following areas:
Thank you for your time and consideration.
(August 2024 – Now)
Manage booking information (Smile PMS), update room availability on OTA, and address guest inquiries and requests.
Welcome guests and handle check-in and check-out procedures efficiently.
Collaborate effectively with other departments (housekeeping, restaurant, bellman, etc.) to ensure the best customer service experience.
Provide guests with information on tours, spa services, transportation, and sightseeing.
(January 2022 – July 2024)
I am involved in the customer journey from initial inquiry through the lodge owned channel to converting potential clients into loyal advocates.
Process reservation: handle incoming reservation request via phone, email, social media, website & OTA. Acurately enter and updating reservation detail in the property management system (Vikbooking)
Guest Communication: Provide clear and concise information about room availability, rates, packages, and property amenities. Assist guests with special requests and resolve any booking-related issues.
Inquiry Handling: Respond promptly and professionally to all guest inquiries regarding reservations, property information, and local attractions.
Problem Resolution: Address guest concerns and complaints effectively and courteously, escalating to a supervisor when necessary.
(January 2022 – June 2024)
What: I took part in a social media management task for the hotel, and I also created landing pages and website funnels to attract customers. We approached guests by doing SEO work to leverage guest awareness, leading to bookings via travel blogging content.
How: Use WordPress to create a website or landing page tailored to the marketing goals of a hotel business.
