INTRODUCTION
Update: May 18, 2025 (Completion expected: May 31, 2025)
Dear Recruitment Department,
I am Bao Tran, a front desk officer of a boutique hotel in Hanoi. I have two years of experience as a reservation agent. My CV, specifically tailored for your company, includes a link to this profile. Additionally, my portfolio offers visual evidence of my experience and provides links to relevant projects.
For your reference, please review my previous work experience in the following areas:
Thank you for your time and consideration.
Front Desk Officer
Hanoi Flora Hotel
(August 2024 – Now)
Manage booking information (Smile PMS), update room availability on OTA, and address guest inquiries and requests.
Welcome guests and handle check-in and check-out procedures efficiently.
Collaborate effectively with other departments (housekeeping, restaurant, bellman, etc.) to ensure the best customer service experience.
Provide guests with information on tours, spa services, transportation, and sightseeing.
Reservation Agent/Customer Service
Auberge Meo Vac & Dinh Da H’mong
(January 2022 – July 2024)
I have worked with both B2B and B2C channels, and both have unique requirements for arranging rooms and services that will comfortably accommodate the group.
I am involved in the customer journey from initial inquiry through social media platforms such as Facebook, WhatsApp, and Instagram to converting potential clients into loyal advocates.
Content Marketing
Dinh Da H’Mong – Karsterly Rock Lodge
(January 2022 – June 2024)
What: I took part in a social media management task for the hotel, and I also created landing pages and website funnels to attract customers. We approached guests by doing SEO work to leverage guest awareness, leading to bookings via travel blogging content.
How: Use WordPress to create a website or landing page tailored to the marketing goals of a hotel business.
