My Profile

INTRODUCTION

I am Bao Tran, a Front Desk Officer at a boutique hotel in Hanoi. Previously, I worked as a Reservation Agent for a lodging business. My CV, specifically tailored for your company, includes a link to this profile. Additionally, my portfolio offers visual evidence of my experience and provides links to relevant projects.

For your reference, please review my previous work experience in the following areas:

Front Desk Receptionist
Reservation Agent/Customer Service
Content Marketing

Thank you for your time and consideration.

Front Desk Recptionist

“I’m Bao, but you can call me “Tom, Tom Cruise.” – This is the name I use to greet guests. I introduce myself as Tom Cruise when guests check in or ask me my name. Why?
I chose this name because it’s easy to remember and funny. The name Tom is very convenient when guests make a review after their stay, they will take no effort to address the name ‘Tom’ if they appreciate my hospitality and kindness. Let’s see what our guest is saying about me in the review photo beside this paragraph.

Hanoi Flora Hotel

(August 2024 – Now)

Manage booking information (Smile PMS), update room availability on OTA, and address guest inquiries and requests.

Welcome guests and handle check-in and check-out procedures efficiently.

Collaborate effectively with other departments (housekeeping, restaurant, bellman, etc.) to ensure the best customer service experience.

Provide guests with information on tours, spa services, transportation, and sightseeing.

Reservation Agent/Customer Service

Auberge Meo Vac & Dinh Da H’mong

(January 2022 – July 2024)

I am involved in the customer journey from initial inquiry through the lodge owned channel to converting potential clients into loyal advocates.

Process reservation: handle incoming reservation request via phone, email, social media, website & OTA. Acurately enter and updating reservation detail in the property management system (Vikbooking)

Guest Communication: Provide clear and concise information about room availability, rates, packages, and property amenities. Assist guests with special requests and resolve any booking-related issues.

Inquiry Handling: Respond promptly and professionally to all guest inquiries regarding reservations, property information, and local attractions.

Problem Resolution: Address guest concerns and complaints effectively and courteously, escalating to a supervisor when necessary.

1-proof-sale-convert-to-advocates-customer

Content Marketing

Dinh Da H’Mong – Karsterly Rock Lodge

(January 2022 – June 2024)

What: I took part in a social media management task for the hotel, and I also created landing pages and website funnels to attract customers. We approached guests by doing SEO work to leverage guest awareness, leading to bookings via travel blogging content.

How: Use WordPress to create a website or landing page tailored to the marketing goals of a hotel business.